Service Guide (For Shoppers)

ℹ️ What is Cross Cart?

Cross Cart is a proxy shopping service that delivers Japanese products to the world. We purchase items on your behalf from Japanese online stores and ship them directly to your doorstep.

STEP 1

Purchase

Browse Japanese online stores and add items to your cart. Complete your purchase using international payment methods.

STEP 2

Warehouse Arrival

We place orders with Japanese retailers and receive your products at our secure warehouse facility in Japan.

STEP 3

International Shipping

Your items are carefully inspected, professionally packaged, and shipped internationally using reliable courier services.

STEP 4

Delivery

Receive your authentic Japanese products safely delivered to your address anywhere in the world.

✨

One-Time Payment Only

Unlike other proxy services that charge for shipping later, Cross Cart uses AI to estimate international shipping costs instantly. You pay the total amount (Item Price + Shipping) only once at checkout. No surprise fees later!

💳 Payment Methods

We accept a wide range of secure payment options, including major credit cards and digital wallets popular in your region.

Credit Cards

VISA
Mastercard
American Express
JCB
Diners Club
Union Pay
Discover

Digital Wallets

PayPal
Apple Pay
Google Pay
Alipay
WeChat Pay

🚚 Shipping Carriers

Available shipping carriers will be displayed at checkout based on your destination country. You can choose the best option for your budget and timing.

Cost Effective

ECMS Express

Economy shipping specialized for Asia and the US. Best for cost performance.

✓ Best for Asia & US

✓ Low Cost

Global Standard

EMS

International express mail by Japan Post. Reliable and covers over 120 countries.

✓ Wide Coverage

✓ Reliable

Premium Speed

FedEx Priority

Fastest delivery option with detailed tracking. Delivers in 1-3 business days.

✓ Fastest Delivery

✓ Detailed Tracking

🌐 Shipping Countries

We currently ship to 134 countries and regions. Please check the list below for the latest status.

🔍

Available

Suspended

🚫 Prohibited Items

Due to international aviation regulations and laws, some items cannot be shipped. Please check the categories below before purchasing. Click on each card to see details and examples.

1. Food & Snacks

⚠️ Partially Available

Room temperature snacks and ingredients are available.

2. Beverages

⚠️ Partially Available

Soft drinks, tea, and water are available. Alcohol is prohibited.

3. Cosmetics & Skincare

⚠️ Partially Available

Lotions and shampoos are available. Aerosols/flammable items are prohibited.

4. Other Liquids

⚠️ Partially Available

Aroma oils and inks are available. Flammable liquids are prohibited.

5. Medicine & Supplements

❌ Prohibited

Medicines, supplements, and medical devices are strictly prohibited.

6. Sunglasses & Glasses

❌ Prohibited

Classified as medical devices in some countries, so they cannot be shipped.

7. Digital & Intangible

❌ Prohibited

Downloadable software or digital codes without physical delivery are prohibited.

8. Age-Restricted Items

❌ Prohibited

Adult content and 18+ designated items are prohibited from international shipping.

9. Exclusive Items

❌ Prohibited

Items dedicated to a specific person or member-only goods are prohibited.

10. Services & Experiences

❌ Prohibited

Services, lessons, or agency fees without physical products are prohibited.

11. Unknown Contents

❌ Prohibited

Lucky bags or items lacking detailed descriptions cannot be processed for customs.

12. Precious Stones

❌ Prohibited

High-value gems like diamonds and rubies cannot be shipped.

13. Cash on Delivery

❌ Prohibited

Items requiring cash on delivery (COD) for domestic shipping are not supported.

14. Crowdfunding

❌ Prohibited

Pre-order projects or support-based items are not supported.

15. Weapons & Dangerous Goods

❌ Prohibited

Items such as survival knives or replica swords are strictly prohibited.

16. Tickets & Membership Cards

❌ Prohibited

Event tickets and membership cards cannot be sold due to resale restrictions, identity verification requirements, and international regulations.

17. CITES-Regulated Items

❌ Prohibited

Products made from ivory, reptile skins (crocodile, snake, lizard), live animals/plants, or other CITES-regulated materials cannot be sold.

18. E-Cigarettes & Heated Tobacco

❌ Prohibited

VAPE devices, IQOS, glo, Ploom, cartridges, e-liquids, and heated tobacco sticks cannot be shipped internationally.

📦 Size & Weight Limitations
Regardless of the category, items exceeding the following physical dimensions cannot be shipped:
Total dimensions within 200cm / Longest side within 100cm / Weight within 30kg
*(Based on the size after packaging)