Service Guide

Duties are paid by the buyer

Any customs duties, import taxes, or local consumption taxes assessed by your destination country are paid by you, the buyer. This is the standard for cross-border purchases worldwide.

How customs duties are calculated

Duties are assessed by your country's customs authority when the package crosses the border. The amount depends on:

• The product category (HS code / tariff classification)
• The declared value (typically item price + shipping)
• Your country's duty rates and de minimis threshold

Thresholds and rates vary significantly by country, so low-value items may still incur duties while high-value items can sometimes be exempt. We recommend checking your country's import rules before purchasing.

Prepaid duties (DDP) vs. Pay-on-delivery (DDU)

For eligible destinations, you can choose between two duty payment methods at checkout:

DDP is currently available only for select destinations. All other destinations are shipped DDU, and you should expect to pay duties upon delivery.

DDP-eligible destinations

If your destination is listed below, you can choose DDP (prepaid duties) at checkout.

USA

Guam

Northern Mariana Islands (Saipan)

Puerto Rico

All other destinations are shipped DDU. We are continuously expanding DDP coverage.

What you should do as a buyer

• Before buying, check the duty rules and de minimis threshold of your destination country.
• If your destination is DDP-eligible, you can prepay duties at checkout to avoid surprises.
• For DDU shipments, be ready to pay the carrier or customs office when contacted.
• If you refuse to pay duties or refuse delivery, your package may be returned, confiscated, or destroyed by customs. Per our Terms of Service, no refund will be issued in such cases. Please make sure you are ready to pay any duties on DDU shipments.