Service Guide
ℹ️ What is Cross Cart?
Cross Cart is a proxy shopping service that delivers Japanese products to the world. We purchase items on your behalf from Japanese online stores and ship them directly to your doorstep.
Purchase
Browse Japanese online stores and add items to your cart. Complete your purchase using international payment methods.
Warehouse Arrival
We place orders with Japanese retailers and receive your products at our secure warehouse facility in Japan.
International Shipping
Your items are carefully inspected, professionally packaged, and shipped internationally using reliable courier services.
Delivery
Receive your authentic Japanese products safely delivered to your address anywhere in the world.
One-Time Payment Only
Unlike other proxy services that charge for shipping later, Cross Cart uses AI to estimate international shipping costs instantly. You pay the total amount (Item Price + Shipping) only once at checkout. No surprise fees later!
💳 Payment Methods
We accept a wide range of secure payment options, including major credit cards and digital wallets popular in your region.
VISA
Mastercard
American Express
JCB
Diners Club
Union Pay
Discover
PayPal
Apple Pay
Google Pay
Alipay
WeChat Pay
🚚 Shipping Carriers
Available shipping carriers will be displayed at checkout based on your destination country. You can choose the best option for your budget and timing.
ECMS Express
Economy shipping specialized for Asia and the US. Best for cost performance.
EMS
International express mail by Japan Post. Reliable and covers over 120 countries.
FedEx Priority
Fastest delivery option with detailed tracking. Delivers in 1-3 business days.
🌐 Shipping Countries
We currently ship to 134 countries and regions. Please check the list below for the latest status.
Andorra
Argentina
Australia
Austria
Azerbaijan
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Bhutan
Botswana
Brazil
Brunei
Bulgaria
Cambodia
Canada
Chile
China
Colombia
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Ecuador
Egypt
El Salvador
Estonia
Ethiopia
Fiji
Finland
France
French Guiana
Gabon
Germany
Ghana
Greece
Guadeloupe
Guam
Guernsey
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Jersey
Jordan
Kazakhstan
Kenya
Kuwait
Laos
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Macau
Madagascar
Malaysia
Maldives
Malta
Martinique
Mauritius
Mexico
Monaco
Mongolia
Morocco
Myanmar
Nepal
Netherlands
New Caledonia
New Zealand
Nigeria
North Macedonia
Norway
Oman
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
Saint Pierre and Miquelon
San Marino
Saudi Arabia
Senegal
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
South Africa
South Korea
Spain
Sri Lanka
Sudan
Sweden
Switzerland
Syria
Taiwan
Tanzania
Thailand
Togo
Trinidad and Tobago
Tunisia
Turkey
UAE
Uganda
UK
Ukraine
Uruguay
USA
Venezuela
Vietnam
Zimbabwe🚫 Prohibited Items
Due to international aviation regulations and laws, some items cannot be shipped. Please check before purchasing.
🔥 Dangerous Goods & Legally Restricted
- Explosives, Fireworks, Lighters
- Flammable Liquids (Perfume, Nail polish)
- High-pressure Gas (Spray cans)
- Weapons (including imitation swords/knives)
- Washington Treaty items (Ivory, etc.)
- Adult content, Child pornography
💊 Food, Medicine & Supplements
- All food items (Snacks, seasonings, dried foods)
- Pharmaceuticals, Herbal medicine, Supplements
- Contact lenses, Sunglasses, Glasses, Medical devices
- Living organisms (Animals, Plants, Seeds)
💧 Liquids, Gels & Creams
- Toners, Perfumes, Nail polish, Essential oils
- Shampoo, Rinse, Liquid detergents, Bleach
- Ink, Glue, Paint liquid, Resin liquid
- Beverages, Alcohol, Foods containing liquid
📦 Size & Weight Limits
- Total dimensions within 200cm
- Longest side within 100cm
- Weight within 30kg
- *Based on size after packaging
🔒 Exclusive & Intangible Items
- "Reserved for X" or Member-only items
- Digital tickets, Serial codes, DLC
- Services (Lessons, Event tickets)
- Crowdfunding return items
❓ Unknown Contents & Shipping Difficulties
- Lucky bags (Fukubukuro), Unknown random items
- Items with insufficient descriptions
- Items that clearly cannot be shipped within the shipping deadline
- Cash on Delivery (COD) items