Terms of Service

Article 1 (Scope and Modification of these Terms)

1. These Terms shall apply to all relationships between the Company and those who use the Service (hereinafter referred to as "the User") concerning the use of the Service.

2. The Company may modify the content of these Terms by posting the fact that these Terms will be modified, the content of the modification, and the effective date thereof in a prescribed location on the website operated by the Company (hereinafter referred to as "the Company's Website") or application. The Company shall not be liable for any damage incurred by the User due to the revision or modification of these Terms, except in cases attributable to the Company's willful misconduct or negligence.

Article 2 (Use of the Service)

1. The User shall use the Service after reading the full text of these Terms and agreeing to their content.

2. If the User is a minor, they shall use the Service after obtaining the consent of their legal representative (such as a person with parental authority).

Article 3 (Content of the Service)

The Service is a service that enables the purchase of products sold at online stores (hereinafter referred to as "Sales Sites") opened using the online store creation service "BASE" operated by BASE, Inc., from overseas. Based on a request from the User, the Company shall purchase products from the Sales Site on behalf of the User and ship them to the overseas address specified by the User. Regarding the Company's purchase from the Sales Site, if the Company is unable to purchase the target product from the said Sales Site, or if the contract concerning the purchase of the product with the said Sales Site is cancelled for any reason, the contract concerning the sale of the said product between the Company and the User shall also be cancelled.

Article 4 (Purchase of Products and Payment)

1. The User wishing to purchase a product shall accurately enter the delivery address, name, contact information, payment information, etc., in accordance with the method prescribed by the Company.

2. The amount payable by the User to the Company shall be the total sum of the product price, the service fee determined by the Company (including, but not limited to, payment processing fees), and the domestic shipping fees and overseas shipping fees determined by the Company. These amounts are set in Japanese Yen (JPY), but if the User makes a payment using a currency other than Japanese Yen as stipulated by the payment processing provider specified in Paragraph 4, the User shall pay the amount converted into that currency based on the exchange rate designated by the said payment processing provider or a party designated by the said payment processing provider (including, but not limited to, credit card companies).

3. The User shall pay the total amount specified in the preceding paragraph at the time of product purchase, in accordance with the method prescribed by the Company.

4. The payment specified in the preceding paragraph shall be made through the payment service provided by the payment processing provider designated by the Company. The payment methods available for such payment shall be those offered by the said payment processing provider at that time. However, the payment service may not be available if the Company or the payment processing provider reasonably determines that there is a risk corresponding to a reason for chargeback or other refusal or request for return of payment from the payment processing provider to the Company, or that there is a risk of fraudulent payment or the like.

5. The User agrees to the terms of use, etc., set by the payment processing provider when using the payment service of the said payment processing provider. If a dispute arises between the User and the payment processing provider regarding payment or other matters, it shall be resolved between both parties, and the User shall bear the liability and any other disadvantages towards the payment processing provider.

6. A contract regarding the use of the Service in accordance with the provisions of these Terms (hereinafter referred to as the "Usage Agreement") shall be concluded between the Company and the User at the time the User's application for product purchase to the Company, prescribed by the Company, is completed.

Article 5 (Delivery)

1. The User grants the Company the authority to conclude a shipping contract in the name of the Company or the User. The carriers that can be used by the User through the Service shall be limited to those designated by the Company. The delivery terms for products shall, in principle, be Delivered at Place Unloaded (DPU) at the location specified by the User in accordance with Incoterms 2020, and the risk of loss for the products shall transfer to the User in accordance with said delivery terms. Any disadvantages such as refusal of import by customs, as stipulated in Article 6, Paragraph 3, shall be borne by the User. However, if otherwise stipulated in these Terms, such stipulations shall prevail.

2. The Company shall promptly proceed with overseas shipping procedures after the products arrive at the domestic warehouse designated by the Company. In this case, the products shall be individually packaged and shipped for each order number assigned to the User at the time of product purchase, as determined by the Company.

3. The number of days required for the delivery of products from the Company to the User shall be as specified in the following items. The Company makes no guarantee whatsoever that the number of days required for international delivery stipulated in item (2) of this paragraph will be the number of days required for international delivery. Furthermore, customs duties and other taxes incurred in the destination country (including all countries through which the products are routed if delivered via multiple countries, in addition to the country where the delivery address specified by the User is located) shall all be borne by the User, and the User shall pay these at their own responsibility.

(1) Domestic delivery period from the Sales Site to the Company's domestic warehouse: Within 10 days from the order date, unless otherwise specified by the Company.

(2) International delivery period from the Company's domestic warehouse to the delivery address entered by the User: An estimate of the days required for product delivery will be displayed within the Service's cart when the User selects the delivery method.

4. The Company shall provide compensation support based on the following paragraph for damage, shortage (including partial lack of contents), or loss of products that occurs during transportation. However, except in cases attributable to the Company's fault, the Company shall not be liable for any damage incurred by the User due to non-delivery, delay, or other transportation issues caused by transportation accidents.

5. If the User applies for compensation, the User shall contact the Company using the method prescribed by the Company within the periods specified in the following items. The Company shall determine the appropriateness of the compensation based on the information provided by the User, and only if deemed appropriate, shall provide compensation by refund, up to the total amount paid by the User.

(1) In case of product damage or shortage: Within 7 days from the product delivery completion date.

(2) In case of product loss: Within 60 days from the shipping notification date from the Company.

6. If products are returned to the Company due to the User's circumstances or convenience, such as errors in the information entered by the User (including, but not limited to, delivery address, name, contact information, and payment information), long-term absence, or refusal of receipt, the Company shall not re-ship the products or refund the purchase price.

Article 6 (Cancellation, Returns, and Exchanges)

1. The Company makes no warranties whatsoever regarding the content of the products (quality, completeness, authenticity, safety, legality, conformity with product description, etc.), and the User shall bear any disadvantages related to these contents.

2. The Company does not guarantee that the Company can reliably purchase products from the entity selling the products on the Sales Site. If the Company is unable to purchase the product, if the Company orders the product but cannot confirm its arrival at the Company's domestic warehouse within the period prescribed by the Company, if the Company cancels the product order at its discretion, or if the Company is otherwise unable to ship the product to the User, the Company may cancel the Usage Agreement. The Company shall refund the User the amount already paid out of the amount payable by the User based on Article 2, Paragraph 2.

3. The Company makes no guarantee whatsoever that measures such as import refusal, confiscation, destruction, or return by customs will not be taken, and shall not provide refunds or other responses even if the User is unable to receive the product due to these circumstances. The User shall, at their own responsibility, confirm that the product can be imported into the destination country before purchasing the product, and shall bear the disadvantages themselves if measures such as import refusal, confiscation, destruction, or return by customs are taken.

4. Due to the nature of the Service, cancellations, returns, or exchanges of orders for the User's convenience after the conclusion of the Usage Agreement are generally not accepted, unless otherwise specified by the Company. Even if the User returns the product at their own discretion, all shipping costs, customs duties, and other fees required for the return shall be borne by the User, and all troubles arising during the return shall be handled by the User.

5. For Users residing in the European Economic Area (EEA), in addition to the provisions above, the following special provisions apply:

(1) Users residing within the European Economic Area (EEA) have the right to withdraw from the Usage Agreement for any reason within 14 days from the day on which they receive the product.

(2) To exercise the right of withdrawal, the User must inform the Company of their decision to withdraw within the period set forth in the preceding item, using the method prescribed by the Company.

(3) If the agreement is withdrawn, the Company shall refund all payments received from the User, including the costs of the original standard delivery from the Company to the User.

(4) The User shall be responsible for returning the product to the location designated by the Company and shall bear all direct costs associated with such return shipment.

(5) The Company may withhold the refund until it has received the returned product back, or until the User has supplied evidence of having sent back the product.

Article 7 (Prohibited Items)

The User may not use the Service for the following items:

(1) Items that fall under hazardous materials and dangerous goods (spray cans, lithium batteries, etc.).

(2) Cosmetics, liquids, and gels.

(3) Medicines, pharmaceuticals, and supplements.

(4) Weapons and blades that could be considered weapons.

(5) Precious stones (the four precious gemstones: diamond, ruby, emerald, sapphire), coral, unpolished rough stones, and other gems or minerals.

(6) Age-restricted items (alcoholic beverages, tobacco, e-cigarettes, adult goods, etc.).

(7) Living things and plants.

(8) All food and beverages.

(9) Items that cannot be handled due to the nature of the Service (pre-order items, intangible goods, "lucky bags," items with selectable options, etc.).

(10) Other items deemed inappropriate by the Company, carriers, or the laws and treaties of the destination country/region.

Article 8 (Prohibited Acts)

The User shall not engage in any of the following acts in connection with the use of the Service:

(1) Providing false information when applying for the use of the Service.

(2) Using the Service for fraudulent purposes.

(3) Infringing on the intellectual property rights, privacy rights, or other legal or contractual rights of the Company or any third party.

(4) Engaging in any act that constitutes or is connected to criminal activity.

(5) Using the Service by impersonating a third party.

(6) Violating any applicable laws, these Terms, or public order and morals.

(7) Interfering with the operation of the Service.

(8) Any other act that the Company deems inappropriate.

Article 9 (Refusal and Suspension of Service Use)

If the Company determines that a User has violated or is likely to violate any of the provisions of these Terms, the Company may refuse or suspend the use of the Service by such User without prior notice.

Article 10 (Disposal of Undeliverable Items)

If the Company receives a product that is a prohibited item as defined in Article 7, or if a product is returned to the Company pursuant to Article 5, Paragraph 6, the Company may dispose of such product by sale, disposal, return, or any other method at its discretion. The Company shall not be liable for any damages incurred by the User as a result of such disposal.

Article 11 (Modification, Interruption, and Termination of the Service)

The Company may, for its business reasons, modify, interrupt, or terminate all or part of the Service without prior notice to the User. The Company shall not be liable for any disadvantages or damages incurred by the User as a result.

Article 12 (Scope of Liability and Disclaimers)

1. The Company does not guarantee the quality, safety, legality, or accuracy of the product descriptions for products sold on the Sales Sites.

2. The Company does not offer an official "inspection service." However, at its own discretion, the Company may perform a simple visual and quantity check of products when repacking for international shipping. This check is performed solely at the Company's discretion and does not guarantee the product's quality, integrity, authenticity, conformity with its description, or any other aspect, and the Company shall bear no responsibility for the results of this check.

3. The handling of import refusal, confiscation, destruction, or return by the customs authorities of the destination country shall be in accordance with the provisions of Article 6, Paragraph 3.

4. The Company shall not be liable for any delay or failure to perform its obligations under the Service arising from force majeure events.

5. The Company's liability for damages to the User in connection with the use of the Service shall, except in cases of willful misconduct or gross negligence by the Company, be limited to the total amount paid by the User for the specific order that caused the damage.

Article 13 (Intellectual Property Rights)

1. All copyrights and other intellectual property rights related to the Service belong to the Company or parties who have granted the Company permission to use.

2. The granting of permission to use the Service to the User does not mean that the Company has licensed any intellectual property rights related to the Service to the User.

Article 14 (Exclusion of Anti-Social Forces)

The User represents and warrants that they are not, and will not in the future be, an anti-social force (such as an organized crime group).

Article 15 (Confidentiality)

1. In these Terms, "Confidential Information" means any and all information disclosed by the Company to the User or that the User learns about or gains access to in connection with the use of the Service, excluding information that:

(1) was publicly known or available at the time of disclosure;

(2) becomes publicly known or available after disclosure through no fault of the User;

(3) was lawfully obtained from a third party with the authority to provide or disclose it, without being bound by confidentiality obligations;

(4) was independently developed without relying on Confidential Information;

(5) was confirmed in writing by the Company as not requiring confidentiality.

2. The User shall use Confidential Information only for the purpose of using the Service and shall not provide, disclose, or leak the Company's Confidential Information to a third party without the Company's prior written consent.

3. Notwithstanding the provisions of Paragraph 2, the User may disclose Confidential Information based on an order, demand, or request from a law, court, or government agency. However, if such an order, demand, or request is made, the User must promptly notify the Company to that effect.

4. When reproducing documents or magnetic recording media, etc., containing Confidential Information, the User shall obtain the Company's prior written consent and shall strictly manage the reproductions in accordance with Paragraph 2.

5. Upon request from the Company, the User shall, at any time and without delay, return or destroy the Confidential Information, as well as written materials and other recording media containing or including Confidential Information and all copies thereof, in accordance with the Company's instructions.

Article 16 (Handling of Personal Information)

1. The Company shall appropriately handle the User's personal information acquired through the use of the Service in accordance with the Privacy Policy separately established by the Company.

2. The Company may use and disclose information, data, etc., provided by the User to the Company as statistical information in a form that does not identify individuals, at the Company's discretion, and the User shall not object to this.

Article 17 (Effective Period)

1. The Usage Agreement shall become effective on the date it is concluded based on Article 4, Paragraph 6, and shall remain valid between the Company and the User until the latest of: the date the delivery of the products related to the Usage Agreement is completed, the date the User pays the total amount specified in Article 4, Paragraph 2, as the amount payable for said products, or the date the Usage Agreement is cancelled.

Article 18 (Contact/Notification)

1. Inquiries regarding the Service and other communications or notifications from the User to the Company, as well as notifications regarding changes to these Terms and other communications or notifications from the Company to the User shall be made using the method prescribed by the Company.

Article 19 (Assignment, etc., of these Terms)

1. The User may not assign, transfer, pledge as collateral, or otherwise dispose of their status under the Usage Agreement or their rights or obligations under these Terms to a third party without the prior written consent of the Company.

2. If the Company transfers the business related to the Service to a third party (regardless of the form, including business transfer, company split, etc.), the Company may assign its status under the Usage Agreement, its rights and obligations under these Terms, and the User's registration information and other customer information to the assignee of said transfer. The User shall be deemed to have given prior consent to such assignment in this paragraph.

Article 20 (Entire Agreement)

These Terms constitute the entire agreement between the Company and the User regarding the matters contained in these Terms, and supersede all prior agreements, representations, and understandings between the Company and the User regarding the matters contained in these Terms, whether written, oral, or otherwise.

Article 21 (Severability)

Even if any provision of these Terms or part thereof is determined to be invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions of these Terms and the remaining parts of any provision determined to be partially invalid or unenforceable shall continue in full force and effect. The Company and the User shall endeavor to modify the invalid or unenforceable provision or part to the extent necessary to make it legal and enforceable, and to ensure that the intent and the legal and economic effects equivalent to those of the invalid or unenforceable provision or part are secured.

Article 22 (Survival Clause)

The provisions of Article 1, Paragraph 2; Article 4 (limited to cases where payment is outstanding); Article 5, Paragraphs 3 to 6; Article 6; Article 8; Articles 9 to 16; and Articles 18 to 23 shall survive the termination of the Usage Agreement. However, Article 15 shall survive only for a period of five years after the termination of the Usage Agreement.

Article 23 (Governing Law and Agreed Jurisdiction)

1. The establishment, validity, performance, and interpretation of these Terms shall be governed by the laws of Japan.

2. Any disputes arising between the User and the Company in connection with these Terms or the Service shall be subject to the exclusive agreed jurisdiction of the Tokyo District Court as the court of first instance.

Article 24 (Contact Information)