Last updated: January 7, 2026
want.jp Inc. (hereinafter referred to as "the Company") hereby establishes the "Cross Cart Terms of Use" (hereinafter referred to as "these Terms") as follows, regarding the use of the overseas purchasing agency service "Cross Cart" provided by the Company (hereinafter referred to as "this Service," including any service subsequent to a change in the name or content of the service for any reason).
1. These Terms shall apply to all relationships between the Company and those who use the Service (hereinafter referred to as "the User") concerning the use of the Service.
2. The Company may modify the content of these Terms by posting the fact that these Terms will be modified, the content of the modification, and the effective date thereof in a prescribed location on the website operated by the Company (hereinafter referred to as "the Company's Website") or application. The Company shall not be liable for any damage incurred by the User due to the revision or modification of these Terms, except in cases attributable to the Company's willful misconduct or negligence.
1. The User shall use the Service after reading the full text of these Terms and agreeing to their content.
2. If the User is a minor, they shall use the Service after obtaining the consent of their legal representative (such as a person with parental authority).
The Service is a service that enables the purchase of products sold at online stores (hereinafter referred to as "Sales Sites") opened using the online store creation service "BASE" operated by BASE, Inc., from overseas. Based on a request from the User, the Company shall purchase products from the Sales Site on behalf of the User and ship them to the overseas address specified by the User. Regarding the Company's purchase from the Sales Site, if the Company is unable to purchase the target product from the said Sales Site, or if the contract concerning the purchase of the product with the said Sales Site is cancelled for any reason, the contract concerning the sale of the said product between the Company and the User shall also be cancelled.
1. The User wishing to purchase a product shall accurately enter the delivery address, name, contact information, payment information, etc., in accordance with the method prescribed by the Company.
2. The amount payable by the User to the Company shall be the total sum of the product price, the service fee determined by the Company (including, but not limited to, payment processing fees), and the domestic shipping fees and overseas shipping fees determined by the Company. These amounts are set in Japanese Yen (JPY), but if the User makes a payment using a currency other than Japanese Yen as stipulated by the payment processing provider specified in Paragraph 4, the User shall pay the amount converted into that currency based on the exchange rate designated by the said payment processing provider or a party designated by the said payment processing provider (including, but not limited to, credit card companies).
3. The User shall pay the total amount specified in the preceding paragraph at the time of product purchase, in accordance with the method prescribed by the Company.
4. The payment specified in the preceding paragraph shall be made through the payment service provided by the payment processing provider designated by the Company. The payment methods available for such payment shall be those offered by the said payment processing provider at that time. However, the payment service may not be available if the Company or the payment processing provider reasonably determines that there is a risk corresponding to a reason for chargeback or other refusal or request for return of payment from the payment processing provider to the Company, or that there is a risk of fraudulent payment or the like.
5. The User agrees to the terms of use, etc., set by the payment processing provider when using the payment service of the said payment processing provider. If a dispute arises between the User and the payment processing provider regarding payment or other matters, it shall be resolved between both parties, and the User shall bear the liability and any other disadvantages towards the payment processing provider.
6. A contract regarding the use of the Service in accordance with the provisions of these Terms (hereinafter referred to as the "Usage Agreement") shall be concluded between the Company and the User at the time the User's application for product purchase to the Company, prescribed by the Company, is completed.
1. The User grants the Company the authority to conclude a shipping contract in the name of the Company or the User. The carriers that can be used by the User through the Service shall be limited to those designated by the Company. The delivery terms for products shall, in principle, be Delivered at Place Unloaded (DPU) at the location specified by the User in accordance with Incoterms 2020, and the risk of loss for the products shall transfer to the User in accordance with said delivery terms. Any disadvantages such as refusal of import by customs, as stipulated in Article 6, Paragraph 3, shall be borne by the User. However, if otherwise stipulated in these Terms, such stipulations shall prevail.
2. The Company shall promptly proceed with overseas shipping procedures after the products arrive at the domestic warehouse designated by the Company. In this case, the products shall be individually packaged and shipped for each order number assigned to the User at the time of product purchase, as determined by the Company.
3. The number of days required for the delivery of products from the Company to the User shall be as specified in the following items. The Company makes no guarantee whatsoever that the number of days required for international delivery stipulated in item (2) of this paragraph will be the number of days required for international delivery. Furthermore, customs duties and other taxes incurred in the destination country (including all countries through which the products are routed if delivered via multiple countries, in addition to the country where the delivery address specified by the User is located) shall all be borne by the User, and the User shall pay these at their own responsibility.
(1) Domestic delivery period from the Sales Site to the Company's domestic warehouse: Within 10 days from the order date, unless otherwise specified by the Company.
(2) International delivery period from the Company's domestic warehouse to the delivery address entered by the User: An estimate of the days required for product delivery will be displayed within the Service's cart when the User selects the delivery method.
4. The Company shall provide compensation support based on the following paragraph for damage, shortage (including partial lack of contents), or loss of products that occurs during transportation. However, except in cases attributable to the Company's fault, the Company shall not be liable for any damage incurred by the User due to non-delivery, delay, or other transportation issues caused by transportation accidents.
5. If the User applies for compensation, the User shall contact the Company using the method prescribed by the Company within the periods specified in the following items. The Company shall determine the appropriateness of the compensation based on the information provided by the User, and only if deemed appropriate, shall provide compensation by refund, up to the total amount paid by the User.
(1) In case of product damage or shortage: Within 7 days from the product delivery completion date.
(2) In case of product loss: Within 60 days from the shipping notification date from the Company.
6. If products are returned to the Company due to the User's circumstances or convenience, such as errors in the information entered by the User (including, but not limited to, delivery address, name, contact information, and payment information), long-term absence, or refusal of receipt, the Company shall not re-ship the products or refund the purchase price.
1. The Company makes no warranties whatsoever regarding the content of the products (quality, completeness, authenticity, safety, legality, conformity with product description, etc.), and the User shall bear any disadvantages related to these contents.
2. The Company does not guarantee that the Company can reliably purchase products from the entity selling the products on the Sales Site. If the Company is unable to purchase the product, if the Company orders the product but cannot confirm its arrival at the Company's domestic warehouse within the period prescribed by the Company, if the Company cancels the product order at its discretion, or if the Company is otherwise unable to ship the product to the User, the Company may cancel the Usage Agreement. The Company shall refund the User the amount already paid out of the amount payable by the User based on Article 2, Paragraph 2.
3. The Company makes no guarantee whatsoever that measures such as import refusal, confiscation, destruction, or return by customs will not be taken, and shall not provide refunds or other responses even if the User is unable to receive the product due to these circumstances. The User shall, at their own responsibility, confirm that the product can be imported into the destination country before purchasing the product, and shall bear the disadvantages themselves if measures such as import refusal, confiscation, destruction, or return by customs are taken.
4. Due to the nature of the Service, cancellations, returns, or exchanges of orders for the User's convenience after the conclusion of the Usage Agreement are generally not accepted, unless otherwise specified by the Company. Even if the User returns the product at their own discretion, all shipping costs, customs duties, and other fees required for the return shall be borne by the User, and all troubles arising during the return shall be handled by the User.
5. Notwithstanding the provisions of the preceding paragraph, the User residing within the European Economic Area (EEA) have the right to cancel an order for any reason within 14 days from the day of receiving the product. When cancelling an order, the User shall notify the Company of their intention to cancel within 14 days of receiving the product, using the method prescribed by the Company. If the order is cancelled, the Company shall refund the amount received from the User based on Article 4, Paragraph 2, using the method prescribed by the Company. The User shall return the received product to the location designated by the Company, and all shipping costs, customs duties, and other fees required for the return shall be borne by the User. The Company may withhold the refund until the Company receives the returned product or until the User provides proof that the product has been returned.
6. Only if the delivered product is damaged or has an apparent defect, and the User contacts the Company within 7 days of product arrival using the method prescribed by the Company (such as submitting photos showing the damaged state), the Company shall respond as determined by the Company.
7. Manufacturer warranties in Japan generally do not assume overseas use and therefore do not apply to products purchased using the Service. However, this does not apply to manufacturer warranties that are applicable to overseas use. The Company shall not mediate or provide any guarantees regarding manufacturer warranties.
1. The User may not purchase products specified in the following items (hereinafter referred to as "Prohibited Products") using the Service, for example:
2. Even if a product is displayed as "In Stock" on the Sales Site, if the Company determines that it will not arrive at the Company's domestic warehouse within the period determined by the Company (10 days from the order date, unless otherwise specified by the Company) due to reasons such as needing to be back-ordered, the Company may cancel the order. If the purchase price has already been paid to the Company, the Company shall refund the paid purchase price to the User.
1. The User shall not engage in acts falling under any of the following items or acts that may fall under them when using the Service. If the Company determines that the User has engaged in or may engage in such acts, the Company shall take measures it deems necessary, such as cancelling the Usage Agreement, cancelling the order, or suspending all or part of the User's use of the Service. Please note that refunds of amounts received by the Company may not be made based on laws and other regulations.
If the Company reasonably determines that the User has violated or may violate any provision of these Terms, the Company may cancel the Usage Agreement or refuse or suspend the use of the Service by said the User without prior notice. Any disadvantages or damages incurred by the User as a result shall be borne by the User.
If the Company receives Prohibited Products as defined in Article 7, or if products are returned to the Company based on Article 5, Paragraph 6, the Company may voluntarily sell, discard, return, or otherwise dispose of said products without prior notice to the User. The Company shall not be liable for any damage incurred by the User as a result of this disposal, except in cases where the Company has willful misconduct or negligence.
The Company may change all or part of the content of the Service, or interrupt or terminate its provision, without prior notice to the User due to business reasons. The Company shall not be liable for any disadvantages or damages incurred by the User as a result, except in cases where the Company has willful misconduct or negligence.
1. The Company does not provide an "inspection service" to check the quality, completeness, authenticity, safety, legality, or conformity with the product description of products before shipping them overseas. However, the Company may, at its discretion, conduct a simple visual check of the product's appearance or quantity during repackaging for overseas shipment. This check is performed solely at the Company's own discretion and does not guarantee the product's quality, completeness, authenticity, safety, legality, conformity with the product description, or any other aspect. The User shall bear any disadvantages resulting from this check.
2. The Company shall not be liable for delays in or inability to perform the Service caused by natural disasters, wars, riots, establishment or revision of laws, transportation accidents, communication line failures, or other reasons not attributable to the Company.
3. The Company's liability for damages owed to the User regarding the use of the Service shall be limited to the total amount of the product price payment specified in Article 4, Paragraph 2, actually paid by the User for the specific product purchase that caused the damage, except in cases of the Company's willful misconduct or gross negligence.
1. All ownership rights and intellectual property rights related to the Company's Website and the Service belong to the Company or its licensors. The license to use the Service based on the Usage Agreement does not imply the transfer or license of intellectual property rights of the Company or its licensors related to the Company's Website or the Service, except as explicitly stated in these Terms. The User shall not engage in any act that may infringe upon the intellectual property rights of the Company or its licensors for any reason (including, but not limited to, disassembly, decompilation, or reverse engineering).
1. If the User causes damage to the Company by violating these Terms or in connection with the use of the Service, the User must compensate the Company for such damage.
2. If the User receives a complaint from another the User or a third party or a dispute arises with them in connection with the Service, the User shall immediately notify the Company of the details, handle the complaint or dispute at the User's own expense and responsibility, and report the progress and results to the Company upon request from the Company.
3. If the Company receives any claim from another the User or a third party for reasons such as infringement of rights in connection with the User's use of the Service, the User must compensate the Company for the amount the Company is forced to pay to the third party based on said claim.
1. In these Terms, "Confidential Information" means all information concerning the Company's technology, sales, operations, finance, organization, or other matters provided or disclosed to, or learned by, the User from the Company in writing, orally, or via recording media, etc., in connection with the Usage Agreement or the Service. However, Confidential Information shall exclude information that:
2. The User shall use Confidential Information only for the purpose of using the Service and shall not provide, disclose, or leak the Company's Confidential Information to a third party without the Company's prior written consent.
3. Notwithstanding the provisions of Paragraph 2, the User may disclose Confidential Information based on an order, demand, or request from a law, court, or government agency. However, if such an order, demand, or request is made, the User must promptly notify the Company to that effect.
4. When reproducing documents or magnetic recording media, etc., containing Confidential Information, the User shall obtain the Company's prior written consent and shall strictly manage the reproductions in accordance with Paragraph 2.
5. Upon request from the Company, the User shall, at any time and without delay, return or destroy the Confidential Information, as well as written materials and other recording media containing or including Confidential Information and all copies thereof, in accordance with the Company's instructions.
1. The Company shall appropriately handle the User's personal information acquired through the use of the Service in accordance with the Privacy Policy separately established by the Company.
2. The Company may use and disclose information, data, etc., provided by the User to the Company as statistical information in a form that does not identify individuals, at the Company's discretion, and the User shall not object to this.
1. The Usage Agreement shall become effective on the date it is concluded based on Article 4, Paragraph 6, and shall remain valid between the Company and the User until the latest of: the date the delivery of the products related to the Usage Agreement is completed, the date the User pays the total amount specified in Article 4, Paragraph 2, as the amount payable for said products, or the date the Usage Agreement is cancelled.
1. Inquiries regarding the Service and other communications or notifications from the User to the Company, as well as notifications regarding changes to these Terms and other communications or notifications from the Company to the User shall be made using the method prescribed by the Company.
1. The User may not assign, transfer, pledge as collateral, or otherwise dispose of their status under the Usage Agreement or their rights or obligations under these Terms to a third party without the prior written consent of the Company.
2. If the Company transfers the business related to the Service to a third party (regardless of the form, including business transfer, company split, etc.), the Company may assign its status under the Usage Agreement, its rights and obligations under these Terms, and the User's registration information and other customer information to the assignee of said transfer. The User shall be deemed to have given prior consent to such assignment in this paragraph.
These Terms constitute the entire agreement between the Company and the User regarding the matters contained in these Terms, and supersede all prior agreements, representations, and understandings between the Company and the User regarding the matters contained in these Terms, whether written, oral, or otherwise.
Even if any provision of these Terms or part thereof is determined to be invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions of these Terms and the remaining parts of any provision determined to be partially invalid or unenforceable shall continue in full force and effect. The Company and the User shall endeavor to modify the invalid or unenforceable provision or part to the extent necessary to make it legal and enforceable, and to ensure that the intent and the legal and economic effects equivalent to those of the invalid or unenforceable provision or part are secured.
The provisions of Article 1, Paragraph 2; Article 4 (limited to cases where payment is outstanding); Article 5, Paragraphs 3 to 6; Article 6; Article 8; Articles 9 to 16; and Articles 18 to 23 shall survive the termination of the Usage Agreement. However, Article 15 shall survive only for a period of five years after the termination of the Usage Agreement.
1. The establishment, validity, performance, and interpretation of these Terms shall be governed by the laws of Japan.
2. Any disputes arising between the User and the Company in connection with these Terms or the Service shall be subject to the exclusive agreed jurisdiction of the Tokyo District Court as the court of first instance.
Address: 37F Sumitomo Fudosan Roppongi Grand Tower, 3-2-1 Roppongi, Minato-ku, Tokyo, Japan
Email Address: support@cross-cart.jp